Privacy
Privacy Policy
How we handle the personal data collected through enquiries and bookings, including what we collect, why, and your rights.
How we handle the personal data collected through enquiries and bookings, including what we collect, why, and your rights.
China Travel Guide collects only the personal data we need for enquiries, bookings and running a trip. We use what we collect only within the purposes we have explained.
This policy applies to the travel services we run inside China. Below you will find what we collect, why we collect it, how long we keep it and what rights you have.
This policy explains how China Travel Guide handles the personal data collected through travel enquiries, bookings and trip operation. We manage personal data properly in line with applicable law.
| Data collected | Purpose | Retention |
|---|---|---|
| Name, phone number, email | Enquiries, updates, booking confirmation | For the period required under applicable law |
| Passport details | Flight, hotel and ticket bookings | After booking, for the period required under applicable law |
| Trip details | Itinerary planning and local operation | After the trip, for the period required under applicable law |
| Payment details | Confirming deposit and balance | After payment is processed, for the period required under applicable law |
We delete personal data without delay once the purpose we explained has been met. Where applicable law requires us to keep data for a set period, we keep it for that period and then delete it.
To run a trip, we may provide data to, or have it processed by, hotels, airlines, rail operators and other booking providers, to the extent needed. In that case we provide only the minimum required.
You may ask to access, correct, delete or restrict the processing of your personal data.
For privacy questions, write to hello@joytour.com. You can also reach us on WhatsApp or WeChat. Our enquiry hours are 10:00 to 22:00.
This policy may be revised if applicable law or our services change. When it changes, we will post the update on this page.